Refund Policy

This Refund Policy applies to all services, tools, and products provided by MJB Strategic. MJB Strategic operates as an umbrella entity, and while certain products may have product-specific terms, this policy applies unless otherwise stated.

General policy

Payments for services are made in advance, either for a defined access period or for defined usage of services.

Once access to a service, platform, or tool has been granted, the service is considered available for use. For this reason, payments are generally non-refundable.

Subscriptions

Subscription services provide access to features or capabilities over a defined billing period.

Once a subscription period has started, it remains active for the full duration of that period. Refunds are not provided for unused time within an active subscription cycle.

Credits and usage-based services

Certain products may operate on a credit-based system, where credits are used to access or process specific services.

Credits represent service usage and do not constitute stored monetary value. As such, unused or partially used credits are not refundable.

Completed or executed services

Where a service has been executed, processed, or delivered, it is considered fulfilled. Refunds are not provided for completed services, including where outcomes may not meet individual expectations.

Exceptional circumstances

If you believe there are exceptional circumstances relating to a payment, you may contact MJB Strategic directly using the contact details provided on this website.

Requests will be reviewed on a case-by-case basis, but approval is not guaranteed.

Legal requirements

Nothing in this policy limits any rights you may have under applicable law. Where refunds are required by law, such obligations will be honoured.

Updates to this policy

This policy may be updated from time to time. Continued use of MJB Strategic services constitutes acceptance of the current version.